Return and Exchange Policy
Custom competition bikinis can not be exchanged or returned so we urge you to please verify your order with us via telephone if you are uncertain of anything. Exchange request for inventory items can only be made for the same style due to incorrect sizing or manufacturing defect within 15 days of receipt. Returned item must arrive within 30 days of original product delivery date. All merchandise must be in Original Sale Condition with product tag still attached, credit will be issued for inventory items only, minus 10% restocking fee and shipping charges. All items returned will be thoroughly inspected in accordance to U.S. Health code. Competition bikinis cannot be returned if any signs of wear has been detected. Fragile components such as connectors must be treated and hadled as jewelery, damages due to rough handling and improper storage will void all manufacture warranty . Please fill out the Inventory Return Request Form on the reverse side of the invoice prior to returning any items.
Q: What makes Waterbabies Bikini the Best?
Q: Why are your suits prices lower/higher than others?
A: A majority of our competitors charge up to 1000% markup for what is in most cases less than quality product (we constantly receive complaints from their former customers). In a minority of cases some manufacturers who does have lower prices then we do, produces and sells inferior products using extremely cheap material and invest no time into their design (we have seen suits being sold that date back 10 years ago, do you really want to wear bikini designed a decade ago?).
Q: What are the differences between the padding options?
A: All suits have this option except the lace trimmed suits, lace trimmed suits cannot be manufactured with pockets.
No Padding: is pretty much what it states. No pockets, no pads.
Padding Only: means the suit will come with pads, but no pockets to insert the pads into.
Pockets Only: means the suit will have pockets for optional padding, just no pads to put into them.
Pocket and Padding: means the suits will have pockets and padding that can be removed. Please see the pictures below.
Q: How long will it take for my bikini to arrive?
A: All inventory suits ship out the next business day, if not sooner. Custom bikinis which includes Glitter and Bling Bikinis have 3 week standard processing time. Rush processing option (2 week, 1 week, 1 day extreme)are available when ordering. Standard ground shipping takes 2-5 days within continental U.S., international priority takes 3-5 days depending on actual location and customs. Domestic express shipping (2nd day, next day) options are available at check out. All packages are shipped via Fed-Ex with full insurance and delivery signature confirmation to prevent shipping loss. Customers assumes resposibility for all shipping loss if signature confirmation is waived.
Q: I like one of the inventory bikinis, but I want to change something on it?
A: You can build the suit exactly to your specification in the custom bikini section of the store.
Q: I have seen some stores that rent bikinis for competition, do you?
A: Absolutely not, we do not rent bikinis for sanitary reasons. You wouldn't want to wear a stranger's underwear even if it's been washed would you?
Q: My bikini bottom is not staying in place when I walk on stage, is something wrong?
A: No, displacement is normal and will happen to any swimsuit on anyone due to motion. Simple solution is to use water soluble body glue such as Bikini Bite to make sure the fabric stays in place. You can find Bikini Bite in both roll-on as well as spray can in the Accessory section of the store.
Q: I noticed color bleeding after I was in the water, is this normal?
A: Swimsuits that are designed specifically for the extended water activity use a chlorine resistant dye and is therefor much less vibrant as compared to show bikinis. Certain types of swimsuits materials we manufacture are less prone to color bleeding than others, in general the more vibrant the color (such as hot pink, royal blue, bright red etc.) the more likely it will bleed due to heavy chlorine or saline contact. If you are not sure please contact us for more information.
Q: I saw some girl wearing this bikini, do you still make it?
A: Fabrics vary from season to season, depending on when you saw the suit, the fabric may no longer be available. If you do not see the fabric in the custom bikini section then the chances are we can no longer make the same suit.
Q: What are the sponsorship qualifications?
A: Current customers who have reach pro status will be given first consideration. Exceptions are made on a case by case evaluation. All candidates must have over 20K combined social media audience. E-mail all sponsorship inquiries and applications to firstname.lastname@example.org. If selected, sponsored athelete will receive a sponsorship code to order a free competition suit.
Q: What are the benefits of being an affiliate and how do I become an affiliate?
A: Waterbabies Bikini affiliate is a great opprtunity to cross promote, increase visibility and earn extra cash, up to $1000.00 a month. Qualified candidates will recieve and give out a personalized purchase code. The purchase code will track and distribute 7% of associated sales payable on a monthly basis. E-mail all affiliate inquiries and applications to email@example.com.